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CUSTOMER SERVICE
Our customer service is available 8 AM - 6 PM CST
Responses are usually returned within 24 hours.
Email customerservice@vivstreasure.com or
Call 1-844-309-8367

ORDER PROCESSING

Orders ship within 48 hours 


SHIPPING INFORMATION

Viv's Treasures offers Standard Shipping USPS using the following rates:


Order Total
Shipping Rate
$0.01 - $49.99 
$7.95
$50.00 - $99.99 
$10.95
$100.00 - $149.99
 $14.95
$150.00 - and up 
$19.95
     

​Can I send my order to a P.O Box address?
Yes, you can! Feel free to use a P.O. Box for your shipping address.

Will Viv's Treasures ship anywhere?

Not yet, but we do ship throughout the U.S., including Hawaii and Alaska.

How can I contact someone who can help me?
Customer Service is available 8 a.m. - 6 p.m. CST and can be reached at 1-844-8367, or via email at customerservice@vivstreasure.com. Responses are usually returned within 24 hours.

RETURNS & EXCHANGES

​How do I return something?
You can make a return within 30 days of your purchase date. All returns must have an assigned RMA#. Please call or email for RMA# before returning. Return by mail by completing the return form on your packing slip. All returned merchandise must include the original receipt/packing slip and tags in order to receive a refund to the original form of payment within 30 days of purchase. Refunds will be credited to the original method of payment.

Purchases of gift cards:

All purchases of gift cards are final. Gift cards, including gift cards given for returned merchandise, cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.

What is the return policy?
Returned merchandise must include the original receipt/packing slip and tags in order to receive a refund to the original form of payment.

​Have you received my return orders?
You can track your returned merchandise by emailing customerservice@vivstreasure.com or calling Customer Service at 1-844-309-8367.

I lost my packing slip, can I still make a return?
You can receive a Viv's Treasure gift card for the current selling price of the item at the time of the return.

My refund amount doesn’t seem right, can we fix this?
If you have any questions or concerns regarding your return, please contact Customer Service toll-free at 1-844-309-8367, or by email at customerservice@vivstreasure.com between 
​8 a.m. – 6 p.m. CST.

What about gift card returns?
All purchases of gift cards are final. Gift cards, including gift cards given for returned merchandise, cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.


Shipping Damages 

Please contact us within 10 days of receipt of the damaged package. 

From(USD)

To(USD)

Rate(USD)

0.01

49.99

7.95

50.00

99.99

9.95

100.00

149.99

11.95

150.00

and up

14.95

Order Information